Shipping policy
All orders are processed within 1-3 business days, within Nairobi (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
For deliveries outside of Nairobi, orders will be processed within 3-5 business days (excluding weekends and holidays).
Should you wish to contact us, you can reach our support team at customercare@shopthisisessential.com or call us on +254 717 781 318.
The shipping rates are as follows:
| PickUp Mtaani - Star Mall CBD Collection Point (1-3 Business Days) | KES200 |
| Westlands, CBD, Kileleshwa, Parklands, Lavington (1-3 Business days) | KES300 |
| Kilimani, Ngong Rd, Limuru Road, Naivasha Road (1-3 Business days) | KES350 |
| Runda, Ruaka, Karen, Naivasha Road, Garden City Mall, Mombasa Rd, (1-3 Business days) | KES450 |
| Kiambu, Utawala, Mlolongo, Kikuyu, Muthiga, Thome, Membly, Komarock, Umoja, Jogoo Road, Embakasi, Thindigwa (1-3 Business Days) | KES500 |
| ut of Nairobi (3-5 Business days) | KES550 |