Privacy policy
This Privacy Policy explains how This is Essential ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained from users of our website in compliance with the Kenyan Data Protection Act, 2019.
Personal Information
We may collect personal information, such as names, addresses, phone numbers, email addresses, and payment details when users voluntarily provide this information during account creation, purchase processes, or when contacting our customer support.
Non-Personal Information
We may automatically collect non-personal information, including but not limited to IP addresses, browser information, and usage patterns through the use of cookies and similar technologies.
- Use of Information
We collect and use personal information for the following purposes:
- To process orders, payments, and deliveries.
- To communicate with users about their orders and inquiries.
- To personalise and enhance the user experience on our website.
- To provide updates, promotions, and marketing information about our products and services.
- To comply with legal and regulatory requirements.
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Sharing of Information
We do not sell, trade, or otherwise transfer personal information to third parties. However, we may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing our users, as long as those parties agree to keep this information confidential.
- Security Measures
We implement reasonable security measures to safeguard personal information. However, no system is completely secure, and we cannot guarantee the security of information transmitted through our website.
- User Rights
Users have the right to access, correct, and delete their personal information. Requests for such actions can be made by contacting us through the provided contact details.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. Users can modify their browser settings to disable cookies, but this may affect the functionality of certain parts of the website.
- Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.
- Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at customercare@shopthisisessential.com.
By using our website, you consent to the terms of this Privacy Policy.